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Privacy Policy

Grants Independent and Grants Residential Lettings Limited Terms & Conditions and Privacy Policy

Privacy Policy

We are committed to ensuring that your privacy is protected. This privacy notice, and our Terms and Conditions explains how we collect your personal data and how we use your personal data when you visit us or our website.

Grants Independent LTD is data controller in respect of the personal data processed when you visit our website. If you have any questions or concerns in relation to this Privacy Notice you can contact our Data Protection Officer at [email protected] or by writing to Grants Independent LTD, 155 Station Road Addlestone, KT15 2AT

This privacy notice was last prepared in May 2018.

Third-party links

Our website may include links to third party websites such as allagents.co.uk, zoopla, rightmove etc, this may allow third parties to collect or share your personal data. We are not responsible for their use of your personal data and cannot control it.

WHAT INFORMATION WE MAY COLLECT AND HOW WE USE IT

As a business we collect, use, store and transfer different types of personal data depending on who you are.

If you are purchasing, renting, selling or letting a property through us, or purchasing, renting, selling or letting a property from one of our clients, we collect and use your personal data in order for us to provide you with our services. The personal data we collect and use may include:

  • Your Identity Data (name, marital status, title, date of birth, gender, purchases made by you, your interests and preferences, feedback and survey responses)
  • Contact Data (billing address, delivery address, email address and telephone numbers)
  • Financial Data (bank account and payment details)
  • Transaction Data (details about payments to and from you and other services you have purchased through us)
  • Technical Data (IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identified, location data and other similar identifying information required for the customer’s device(s) to communicate with websites and applications on the internet)
  • Usage Data (how you use our website products and services, the full uniform resource locators clickstream to, through and from our site (including date and time), download errors, lengths of visit to certain pages, page interaction information, methods to browse away from the page and any phone numbers you use to call us)
  • Marketing and Communications Data (your marketing preferences from us and our third parties and your communication preferences)

We also may collect and use other Data. For example, when you visit our website we may aggregate data about your usage to tell us about how certain features on our website are used. This is not usually classified as personal data as whilst it derives from personal data (in the example, it is derived from your Usage Data) it does not reveal your identity to us. If we do link this Aggregated Data to your personal information, it will be treated as personal data in line with this policy.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can ask us to rectify or update your personal information at any time by email you local branch

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different ways to collect data from and about you including:

Direct interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or other means. This includes personal data you provide when you:

  • apply for our services;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • contact us through social media;
  • walk-in to our branch offices or telephone our offices;
  • enter a competition, promotion or survey;
  • Provide us feedback.

Third parties or publicly available source

We may receive personal data about you from various third parties and public sources as set out below:

Identity and Contact Data from data brokers such as but not soley

  • Rightmove based inside the EU
  • Zoopla Property Group based inside the EU
  • Facebook based outside the EU
  • Agents software inside EU
  • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

 

HOW WE USE YOUR PERSONAL DATA

In the following table below we summarise the ways that we plan to use your personal data and the purposes for which we will use your personal data. We will only use your personal data for the purposes for which we have collected it. If we need to process your personal data for a different purpose that is not compatible with the original purpose that we collected we will let you know.

 

ReasonData typeLawful basis for processing including legitimate interest
 To contact youContact
CommunicationsFinancial
Transaction
Marketing and
Performance of a contract with you
Necessary for our legitimate interests (for running our business, to recover debts due to us, to keep our records updated and to study how customers use our products/services)
To carry out our obligations arising from any contracts entered into between you and us and to provide with you the information, products and services you request from us IdentityContact
Financial
Transaction
Marketing and Communications
Performance of a contract with you

Necessary for our legitimate interests (for running our business and to recover debts due to us)

To provide you with information about other goods and services that we offer which we feel may interest you IdentityContact
Technical
Usage
Necessary for our legitimate interests (to develop our products/services and grow our business)
To permit selected third parties:

to provide you with information about goods or services which we feel may interest you

to assist us in the improvement and optimisation of advertising, marketing material and content, our services and the website

Identity
Contact
Technical
Usage
Consent (in relation to SMS and email marketing communications)

Necessary for our legitimate interests (to develop our service offering)

To assist us in the improvement and optimisation of advertising, marketing material and content, our services and the websiteIdentity
Contact
Financial
TransactionMarketing and Communications
Necessary for our legitimate interests (to develop our products/services and grow our business and provision of administration and IT services)
To notify you about changes to our serviceIdentity
Contact
Performance of a contract with you

Necessary to comply with our legal obligations

Necessary for our legitimate interests (to keep our records updated)

To ensure that content from our website is presented in the most effective manner for you and your computerIdentity
Contact
Financial
Transaction
Necessary for our legitimate interests (to develop our products/services and grow our business and provision of administration and IT services)
To verify your identityIdentity
Contact
Financial
Transaction
Necessary to comply with our legal obligations

Necessary for our legitimate interests (for running our business and to prevent fraud and money laundering)

As part of our efforts to keep our site safe and secure and to prevent or detect fraudIdentity
Contact
Financial
Transaction
Necessary to comply with our legal obligations

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

To provide customer supportIdentity
Contact
Performance of a contract with you
To comply with the requirements imposed by law or any court orderIdentity
Contact
Technical
Usage
Necessary to comply with our legal obligations

 

We may process your personal data for a different purpose and without your consent where it is necessary for us to comply with our legal obligations.

Marketing

You have the right to withdraw your consent for us to use your personal data for marketing purposes at any time. You also have the right to withdraw consent for us to pass your information to third parties for marketing purposes. If you do withdraw your consent, this will result in us ceasing to market goods and services to you.

You can ask us to stop sending you marketing messages at any time by:

  • following the opt-out links on any marketing message sent to you
  • contacting us at any time by emailing [email protected] or by calling you nearest branch

If you do withdraw your consent to receiving marketing messages, we will still process your personal data in order to fulfil our contract with you and in accordance with our legal, accountancy and regulatory obligations.

 

CategoryExplanation
Related Third PartiesMortgage Advice Bureau, Property Law Partners (where you have consented for us to do so).
External Third PartiesService providers acting as processors based in the United Kingdom who provide IT and system administration services, anti-money laundering service providers), tenancy deposit administrators (such as the Tenancy Deposit Scheme) and services to enable us to perform our contract with you.

Advertisers and advertising networks (including social media) that require the data to select and serve relevant adverts to you.

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accountancy services.

HMRC, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances. We will refer your personal information to the following third parties, but only where you have consented for us to do so, unless there is a provision of law that negates this and requires referral for instance Anti money laundering concern.

Other Third PartiesSometimes there may be third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

 

If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe.

 

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside of the Grants Independent Group.

Our website and applications may automatically collect data about how you use our services in order to help us improve future functionality. We use Google Analytics, which is a web analysis service provided by Google.

The cookies on our website do not track, collect or upload data such as your name, email address or billing information, but it may collect data about your equipment and browsing activities. We may collect and report on the adoption and usage of specific features, crashes and exceptions and other useful, anonymous metrics.

Certain devices can detect your approximate location, via latitude and longitude. The accuracy of this data is not in the control of Grants Independent. If this feature is requested, Grants Independent will prompt you to provide your permission to access your location data for the purposes of providing you with results or directions based on your current location. You can disable location settings within your browser or app.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the “Purposes for which we will use your personal data” table above. We only allow third parties to use your personal data for specified purposes and in accordance with our instructions

Anti-Money Laundering

We are committed to operating our business in a transparent and open manner consistent with our legal and regulatory obligations. We are aware that the real estate industry is a target for organised criminals seeking to launder the proceeds of criminal activity. We always seek to prevent this activity by cooperating fully with the authorities and reporting suspicious activity to the National Crime Agency.

As part of this commitment, we adopt a strict compliance of all Anti-Money Laundering rules, with specific emphasis on the Proceeds of Crime Act 2002, the Money Laundering Regulations 2017, the Bribery Act 2010 and the Terrorism Act 2000.

Grants policy commitment is applicable to all of our customers, including vendors, buyers, landlords and tenants. As a result we obtain and hold for a period of at least seven years evidence pertaining to our customers’ identity and, where appropriate, we obtain proof of ownership of property and source/destination of funds. We will be unable to proceed with any work on behalf of our customers if we are unable to obtain this information. Customers’ identity will be subject to an electronic identity check, which may also include a credit check.

DATA RETENTION

We hold on to your personal data whilst you use our services (or whilst we provide services connected to you) and for at least seven years thereafter, for legal, regulatory and accounting purposes. If we need to hold on to your personal data for longer, we take into consideration the potential risks in continuing to store your data against why we might need to keep it. In some circumstances we might anonymise your personal data so it is not associated with you, and we may then use this information indefinitely.

YOUR LEGAL RIGHTS

Under data protection laws you have the right to protect and look after your personal data. You have the right to ask us for the personal data that we hold and process about you (this is commonly known as a data subject access request). You have rights to the following information:

 

  • the purpose(s) for which we are processing your information;
  • the categories of personal information we hold about you
  • the recipients or categories of recipient to whom the personal data have been or will be disclosed;
  • the period for which we will store your information, or the criteria used to determine that period;
  • prevent the use of your personal data for marketing purposes by
  • informing a telephone operator; or
  • by ticking the relevant boxes on the data collection forms;
  • or by emailing [email protected]

 

Please note that even if you refuse marketing, we will still contact you to discuss the services you have asked us to provide to you or to tell you about changes to our terms and conditions.;

  • ask that any inaccurate information we hold about you is corrected;
  • ask that we delete the personal data we hold about you in certain situations;
  • ask that we stop using your personal data for certain purposes;
  • ask that we do not make decisions about you using completely automated means; and/or
  • ask that personal data we hold about you is given to you, or where technically feasible a third party chosen by you, in a commonly used, machine-readable format.

The rights listed above may apply in certain circumstances, and so we may not always be able to comply with your request to exercise these rights. We will usually respond to a request from you to exercise your rights within 1 month of receipt, but it might take longer if your request is particularly complex or if you have made a number of requests. Please be aware that we may need to process your personal data and/or request specific information from you to help us comply with your request. You will not usually have to pay a fee to exercise these rights, but we reserve the right to if your request is clearly unfounded, repetitive or excessive, alternatively we may refuse to comply with your request.

Disclaimer

Grants Independent Limited and Grants Residential Lettings Limited takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website

Nothing on this website should be regarded or taken as financial advice.

 

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